FREQUENTLY ASKED QUESTIONS

Find answers to common questions about our shipping agency services and port operations.

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Which ports do you cover in Indonesia?

We specialize exclusively in the East Kalimantan region. We provide comprehensive shipping agency services across all major ports, terminals, and anchorages in East Kalimantan (including Balikpapan, Sangatta, Sangkulirang, and surrounding areas), ensuring smooth clearance and efficient local port operations.

Are your agency and operational services available 24/7?

Yes – Understanding the time-sensitive nature of maritime operations, our port agency and monitoring teams operate 24/7 to provide real-time updates and immediate on-site support.

What types of cargo operations do you handle?

We are highly experienced in supervising diverse operations, including Ship-to-Ship (STS) transfers, clinker and bulk/bagged cement loading, general cargo discharging, and dry bulk handling.

What does your CPO loading service include?

For Crude Palm Oil (CPO), we provide dedicated on-site monitoring and supervision. We represent your interests by tracking loading rates, verifying operational progress, and delivering real-time reports.

How early should we notify you prior to the vessel’s arrival?

Ideally, we recommend notifying us 3 to 5 days before the vessel's ETA. This allows our team to secure berth allocation and seamlessly prepare all pre-arrival documentation with port authorities.

Do you handle full customs clearance and port documentation?

Absolutely. We manage all required formal clearances with immigration, customs, port health, and syahbandar (harbor master) to ensure full regulatory compliance and zero port delays.

Can you assist with vessel husbandry and crew changes?

Yes, we provide full husbandry support, including crew changes, repatriation, visa arrangements, provisioning, fresh water supply, bunkering, and medical assistance coordination.

How do you ensure safety during Ship-to-Ship (STS) operations?

We coordinate strictly with certified mooring masters, ensure the deployment of high-standard fendering equipment, and monitor weather conditions closely to safeguard both vessels and cargo.